What warranty is provided with a new slush machine?
All Slush Monkeys machines come with a 12 month parts & labour warranty & full lifetime support if Slush Monkeys products our used throughout the lifetime of the machine.
Can I see a demo before buying a new slush machine?
All customers are welcome to visit our showrooms at North City Business to see a full no obligation demonstration on any machine and receive advice and guidance from our friendly staff.
What make is Slush Monkeys machines?
Our machines are manufactured by Carpigani GBG in Spain. GBG are the market leading manufactures of slush machines across Europe with a reputation for high quality and built to last 10+ years.
What training is provided with my machine?
Full in depth one-to-one training is provided to all customer on purchasing of new machine. Thereafter ongoing lifetime support.
Slush Syrup FAQ’s
Where are your syrups made?
Slush Monkeys syrups are made in UK. They are manufactured under full SGS and HACCP specifications.
What is the mixing ratio of your slush syrups?
Both our Neutral base and direct flavours have a mixing ratio of 1 part syrup to 5 parts water. Slush monkeys syrup have a specialised dilution ratio which allows the customer to make 35ltr slush syrup from one 5ltr slush concentrate. More than any other slush provider on the market!
How to does the multi-flavour system work?
The multi-flavour system works alongside the neutral base. The flavours are not diluted, they are inserted directly into the flavour dispensing bottles. Once you pour a cup of neutral base you then add in a 25ml shot of flavouring.
Are your slush syrups gluten free, and lactose free?
Yes, Slush Monkey slush syrups are gluten free, and lactose free.
How long can I store diluted syrup?
Once you make up a 5ltr diluted syrup mix you can store and serve for up to 3 days in a sealed container in a refrigerator that holds a constant
When will my order be dispatched?
All orders received before 1pm will be dispatched the same day on an overnight delivery service.
Where does Slush Monkeys deliver to?
Slush monkeys delivers to the whole of the UK & Ireland.
What happens if I need service or support for my slush machine?
Contact one of our slush specialists to receive telephone support. In the even that your fault cannot be resolved over the phone. We will arrange for an engineer call out to resolve the issue.
How much will my delivery cost?
For all orders over £65 delivery is free in North & South of Ireland. UK deliveries will incur a surcharge depending on area.
How long will it take to receive my order?
For orders placed before 1pm will go out the same day for next day delivery. All orders received after this time will be delivered within 48 hours.
Can I pick up my order?
You can arrange for your order to be picked up from our distribution unit @ North City Business Centre Belfast. Please call our staff to arrange collection.